It’s not just you: Google App is crashing for many Android users

Update 2 (06/24/2021 @ 05:07 PM ET): Google is rolling out an update to the Google App that fixes the crashing issue. Click here for more information. The article, as published on June 22, 2021, is preserved below.

Previous updates

Update 1 (06/22/2021 @ 08:16 PM ET): Google has confirmed they’re aware of the problem with the Google App. Click here for more information. The article, as published earlier today, is preserved below.

If you have noticed the Google App on your Android phone suddenly crashing and freezing, you are not alone. It appears a recent update has introduced a bug that completely renders the app unusable.

The issue seems to be widespread, with multiple Android users reporting they’re unable to use the Google app after installing the most recent version. The app keeps showing a “Google keeps stopping” pop up every few seconds, and everything from Google Assistant, Search, Google Lens, and so on fails to start.

All Android phones ( different brands ) have troubles with #Google this morning after updates from #Playservice etc .

Hope they fix it soon !!@GoogleNL @Google @GooglePlay #GooglePlay @tweakers @9to5Google @9to5A

— René (@Renaultgek) June 22, 2021

Suddenly Google app has started crashing on my new pixel 4a @Google @GoogleIndia #google pic.twitter.com/WbR5Eln8Dm

— Ashwin (@ashWINsrao) June 22, 2021

If you’re affected by this buggy update, uninstalling the latest update should fix the issue. To do so, head to “Apps” or “Applications” from your device Settings, scroll to the Google app and uninstall its latest updates by clicking on the three-dot menu located in the top right corner. (Note: The placement of this option may differ depending on the device.) If the problem persists, also try clearing app data and cache.

Meanwhile, if you’re not affected yet, it’ll be a good idea to disable auto-updates for the Google app from the Google Play Store.

The crashing issue doesn’t seem to be limited to any particular brand or device. It’s also not limited to the beta version of the Google app, as many affected users are running the stable version.

We have reached out to Google for a comment and will update this article if we hear from the company.

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Update 1: Google is working on a fix

The official Android Twitter account has posted a tweet stating that Google is aware of Google App crashes and that the company is working on a fix.

We’re aware that the Google App on Android is not functioning as expected for some people. We are currently working to fix the problem and apologize for any inconvenience. In the meantime, please try these steps: https://t.co/KxzrJ1NRp7

— Android (@Android) June 23, 2021

The tweet also points to a thread on the Google community forums outlining a few steps users can take to resolve the issue until an update is ready for the Google App.

1. Launch Android Settings app
2. Go to Apps & notifications
3. Tap “See all apps”
4. Find and tap Google from the app list (or you can use the search button on the top right corner to search for “google”)
5. Tap Storage & cache
6. Tap “Clear storage” or “Manage space”
7. Tap CLEAR ALL DATA

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Update 2: Google App update rolling out

Version 12.24 of the Google App is now rolling out to users automatically, according to a Google Community Manager. This update resolves the crashing issue plaguing many Android devices this past week. You can download the update manually from the Play Store if you haven’t received it yet. Here are the steps that Google shared to grab the update:

1. Open the Play Store app.
2. Search for “Google app”
3. Tap Update.
   1. If you have disabled the app, you will see the Enable button.  Tap it, then tap Update.
   2. If you don’t see the Update button, please try again in a few hours.

Advanced users can sideload a newer version of the app from sites like APKMirror.

The post It’s not just you: Google App is crashing for many Android users appeared first on xda-developers.

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